Terms & Conditions
§ 1 General
These regulations (hereinafter: the "Regulations") govern the sale through the website of printing products created order (hereinafter referred to as "Products"), and the rights and obligations of the parties in terms of the agreements.
The website is run at: https://www.henryfactory.eu/ by: Allers grupa sp. z o.o. ul.Torowa 3N, 30-435 Kraków POLAND, (hereinafter referred to as "Seller" or "Service Provider"), which owns the website https://www.henryfactory.eu/ (hereinafter referred to as "Service" or "Store"), as well as its administrator.
Detailed Sellers: Company name: Allers Group limited liability company, registered office: ul. Poppy 1, 30-650 Kraków, NIP 6832088155, REGON 363438287, registered under KRS number 0000595797, tel. +48 124 140 030.
The products are sold by the Seller both individuals not conducting economic activities, as well as natural persons engaged in business activities buyer from the seller products for purposes not directly related to their business or professional activity (hereinafter: "Consumers"), as well as other entities, it is individuals engaged in business activities and that purchase from the Seller of the Product for purposes directly related to the business or professional activity, legal persons and organizational units without legal personality. Both the consumers, as well as other entities making purchases in the Online Store https://www.henryfactory.eu/ are hereinafter referred to in these Regulations "Buyers".
§ 2 Conclusion of the contract
Entering into a contract at the time of receipt by the Purchaser by e-mail a written confirmation of the order by the Seller. At this point, also it created a financial liability Employer against the seller under the contract.
When ordering or immediately after the assembly, the Purchaser shall send the draft in such a manner and form of such files, as defined by placed on a portal page specification.
Seller has the right to confirm the order only after receiving the file to the project from the Employer and / or payment, if indications are selected in the order form of payment.
In the case of non-compliance of the project Purchaser specified in the Specification of technical parameters, eg. The message of the project incomplete, on the wrong mock, transfer files in a different format than the approved specifications, the Purchaser will be informed of this fact in a message sent by e-mail, which will take place after verification files by the graphic department retailer. If the improvement of files is possible by the vendor (to evaluate the seller), in w / the message will also be sent information about the possibility of using this service for a fee. The rates for all the preparatory work will also be given in w / in the email.
the seller has the right to withdraw from performance of the contract if:
a) The Employer will provide the project in a different version than specified in the specification.
b) the design provided by the Employer has drawbacks technology, or is prepared accordance with the technical guidelines in the Specification.
c) The project file is corrupted or a virus.
d) the project will be delivered later than 3 working days from the date of the order by the Purchaser.
f) the file is not delivered within the time limit
Purchaser has the right to cancel the contract at the latest within 4 working hours, calculated sequentially in the range of hours. 8.00 am to 16.00 pm each working day after receipt of sellers confirmation message commencement of the contract. In fact, this is the moment to send e-mail by the seller to the Purchaser with information about the correct file verification to order (while the status of the customer's order is changed).
Any determination of commercial and technical need for their validity written roads.
§3. Order fulfillment. Deadlines.
In the case of a request by the Employer termination of the contract at any stage of production, at the end of the withdrawal period, specified in § 2, the Purchaser shall cover all costs related to dealer performance of the contract until the termination of implementation, including the preparation of matrices, graphics work, work machines and the raw materials used, not higher than 100% of the contract value. Settlement occurs on the basis of the issued by the dealer invoice VAT paid within 7 days from the date of issue.
Turnaround time is the number of working days from the date of delivery by the Purchaser undamaged files to the date of transfer of the goods by the seller to the carrier. For calculating the date of transfer of the goods to the carrier, the day of delivery of files by the Purchaser to the seller is assumed to be day zero. (Change status to "in production")
If the project does not meet the specifications or requires additional preparatory work, the seller in accordance with § 2 will inform the Customer about this by email or phone. On sending information to ordering, delivery time will be stopped and its resumption will be made on receipt of the customer the correct files.
§ 4 The pattern of the product and color patterns.
a) At the customer's request the seller can make prior to execution trial product. The rate for a trial of the product is 100 PLN net.
Shipping "pattern" to the Purchaser shall be borne by the Employer.
b) Contract "pattern" automatically stop period for implementation until a written acceptance "standard" by the Employer.
c) Where the Employer requires print compliant with established pattern of color, he is obliged to deliver it to the Seller no later than before the commencement of the process of execution of the order. At the same time at the time of placing the order, The Customer is required to post such information in the notes to the order. In the case of the requirement of printing in accordance with the pattern, the period execution is stopped until receipt by the seller of the correct pattern.
d) Upon receipt of the color pattern, the seller within 1-2 days, print and send to the approval of the Employer "pattern" whose costs will be added to the sales invoice issued by the order. At the same time in accordance with paragraph b), it will stop the process of execution. After receipt by the vendor approved in writing by the Employer "pattern", it becomes the only reliable benchmark for printing, which alone can be the basis for possible complaints quality (color) of the work. In the case of the "pattern" does not meet the expectations of the Employer for color printing, the Employer has the right to cancel the order. If the Purchaser does not accept sent a "pattern" within seven working days from the date of delivery, it is assumed that resigned from the order. In case of cancellation of the order, the seller on the resignation issue and send by mail to the Purchaser an invoice in the amount corresponding to the value print 'pattern' in accordance with the provisions of these Regulations and the Purchaser is obliged to pay for it within 7 days from the date of issue.
e) In case of resumption of the work that was previously carried out by the seller, for technological reasons (different batches of materials), we can not guarantee 100% repeatability of color for all products. In order to achieve the maximum reproducible print products require an execution in accordance with paragraph d) (providing the color pattern by the Employer). According to the provisions of paragraph d), only approved "pattern" in this case, a reliable pattern to be printed and the basis for any claim. In case of failure to provide the pattern, any color discrepancy between the printed work earlier and current work, it can not be claimed because of the colors.
Delivery time is specified for each type of product in the table and does not include the time of delivery by the carrier. Time of delivery of the goods by the carrier from the Seller to the Purchaser is 1 working day, but it is independent of vendors and work in exceptional cases may be extended.
In the case of an order product that is not on offer, delivery time will be determined individually.
On the day of shipment (transfer by the seller of goods to the carrier), the seller will send a written notice to the Employer of the dispatch of the goods and the bill of lading number.
The maximum term of the contract, in case of simultaneous order of several products is matched to the product of the longest lead time.
All shipments delivered by courier are insured.
At the time of sending by the Purchaser orders and confirmation of its implementation by the vendor created a financial liability arising from its implementation.
Sales is documented by a VAT invoice or fiscal receipt (it is up to the Purchaser).
Acceptable forms of payment:
- Download (if the contract amount does not exceed the gross 5000zł), where the cost of collecting is transferred to the Purchaser
- Prepayment to the account in the amount of 100% of the contract
- Online payment system PayPal
§ 6 Privacy and Security
1.Sprzedawca is aware that the protection of personal data of the Buyer is a priority. Seller agrees to comply with internal procedures guaranteeing confidentiality, to prevent access to them by third parties.
2.Sprzedawca declares that it will not share personal data of the Buyer (except as described in paragraph. 3 of this section) for purposes other than those related to the execution of contracts in accordance with Article. 43 paragraph. 1 point. 8) of the Act of 29 August 1997. Protection of Personal Data (unified text: Dz. U. 2002.101.926)
3.Dane personal and address obtained from the Buyer are stored in a secure location on the server. Everyone has the right to inspect their data, modify them, and to demand their removal. Data entered by the Buyer when creating an account at https://www.henryfactory.eu/ can change submitting a written request to the address email@example.com
The personal data administrator is the Seller.
§ 7 Intellectual Property
Address parties, which is available Online Store Seller, that is: https://www.henryfactory.eu/, are subject to copyright and are protected by Polish copyright and intellectual property. https://www.henryfactory.eu/ rights to the site and its contents belong to the company Allers Group limited liability company. All logos, names, graphic design, video, text, forms, scripts, source codes, passwords, trademarks, and service marks are registered trademarks and belong to the site https://www.henryfactory.eu/. Download, copy, modify, reproduce, transmit or distribute any content from https://www.henryfactory.eu/ without the owner's consent is prohibited. Violation of these provisions will be prosecuted by judicial proceedings.
§ 8 Complaints
Claims for damage in transit shipments must be put on record at the latest upon receipt of goods with a representative of the courier company.
Complaints regarding the quality or quantity of the products supplied may be submitted in writing no later than 14 days from the date of their receipt. Complaints submitted after this deadline will not be considered.
Legitimate quality complaints will be considered only in case, if available printing remains whole delivered batch.
Quantity complaints concerning deviation +/- 5% of the batches of ordered goods will not be accepted.
In the case of justified complaints quantitative or qualitative seller is obliged to deliver new or additions to the old party of the goods at his own expense within 5 working days from the date of delivery of the letter of complaint by the Purchaser with evidence.
§ 9. Final Provisions
In all matters not covered in the above regulations shall apply the provisions of the Commercial Code.
The offer is not a commercial offer under the Civil Code. We also reserve the right to change prices or does not complete the contract if the price is the result of a mistake or detrimental to the interests of the company. In each case in such situations, as well as price changes Customers are notified by telephone and / or e-mail, with the ability to opt out of the ordered goods.
§ 10 Returns
The customer has the right to return the goods if they were ordered individually marked. The deadline for making a return is 14 days from receiving the goods. The return is made at the expense of the customer. After receiving the return and verification of the content, Allers grupa sp. z o.o. has 7 days to return the money paid towards the returned order to the account number provided.